How long does it take? Custom engraved items are made and ready to ship from our workshop in Northern CA in about 5 business days. We may need a few extra days during the Nov/Dec holiday craziness. We always try to be faster but extra special gifts take a little extra time.
If I order today, when will I get it? See above answer and also know that we always strive to finish orders ahead of schedule. We work on a first-come-first-served basis. Therefore, the sooner you place your order, the higher it will be on the queue. As soon as it is finished, you will get a link to postal tracking.
How many characters do you allow? Although some listings do indicate a limit, we don't normally engrave based on a character count. Please use the photos as your guide and a little common sense (i.e. don't put a whole paragraph on a corkscrew) so that it will look similar to our samples. And the general rule is the more text, the smaller it will be in order to fit.
How do I tell you what I want? Please give your engraving instructions in the "Personalization" area provided on each listing. We will read your notes when your order comes to the top of our engraving queue.
What if it's not what I expected? If there is any issue with your order, please see our Policy page regarding how to get it sorted out.
Can I ship directly as a gift? Sure. We don't include pricing in our packaging as many orders are sent as gifts (receipts are emailed). We can include a very simple note such as "Congratulations! Love, The Carters." Just tell us on your order notes.
Can you engrave logos? Yes, absolutely! Please email your request to email@example.com so that you can attach your file. Send whatever format you have (pdf, ai, png, jpg, or jpg) for our review. The higher the resolution, the nicer the engraving.