| ENGRAVING TIMING |  Due to the volume of orders, please allow up to 5-7 business days for custom engraved gifts to be created. During the November/December holiday craziness, production may be extended by a few business days.

| WALLET CARD TIMING |  Wallet cards are typically engraved and ready to ship in 1-4 business days. 

| RETURNS |  As all orders are custom made according to personalized instructions, we are not able to accept returns.

| CANCELLATIONS |  Orders may be canceled within 24 hours of placement.

| DAMAGED ITEMS | While we have had good success with USPS, items do occasionally arrive damaged. Please simply contact us within 5 business days of the tracking delivery date and we will remake your order. Please include a photo of both the damaged item and the packaging.

| ENGRAVING ERRORS | We typically copy and paste the text as it has been provided to avoid typos. However, we do make mistakes sometimes. Please simply contact us and provide a photo of the engraving. If the engraving does not match the order instructions, we will remake the order. 

| SHIPPING | Orders are shipped from Northern California via USPS. Tracking is provided on all orders (not all countries provide international tracking on packages after they have left the US).

| PACKING SLIPS | As many orders are gifts being delivered directly to the recipient, we do not include packing slips or receipts in our packages. You can print your invoice from the confirmation email if desired.

| NATURAL PRODUCTS | Wood and leather are natural products. As such, each item will vary in grain pattern, tone, and reaction to the laser. Our listings include multiple photos to give an example of this variety.

| ASSUMPTION OF RISK | Relating to any of our products, including but not limited to knives, EngraveMeThis accepts no liability to all customers who purchase on www.engravemethis.com. All customers assume any and all risk of injury, related to the use of any of our products. Furthermore, by purchasing a knife, the customer attests to being at least 18 years of age.

| INTERNATIONAL ORDERS |  Please note that the BUYER is responsible for all import charges in keeping with the laws of their country. It is illegal for us to collect these fees/taxes in advance. Please be aware of your country's policies regarding importing merchandise from the United States.